Rapid support and careful services is an important guarantee of equipment efficiency and safe investment. The AirGreat company has a engineering and technical team. They will always give you the most professional supports and services.

Pre-sales Research
Sales engineer will communicate with the users to have a research to design the best project plans according to user ‘s needs and the site conditions before signing the contract.

Professional Training.
The AirGreat engineers will take the responsibility to install ,debug, and have related application training.

Rapid response
The AirGreat engineers will response within 2 hours, arrive at the domestic scene within 48 hour, and arrive at the foreign scene as soon as possible.

Warranty Period
The AirGreat provides equipment for a period of 12 months. The warranty period counts on the date of acceptance. In the warranty period, the replacement of accessories should be recognized by engineers of AirGreat, and the replacement of accessories is free and the amount of replacement is not limited, and the replacement parts from the equipment belong to AirGreat company to handle. In the period, AirGreat provides free equipment system software upgrade. And out of the warranty period, AirGreat will continue to provide quality service.

Establishment of Computer Files
Each equipments has one number code and computer documents in files of user and AirGreat. Engineers would remind the users to record regularly the operation of equipment, update the records of equipment, and improve information management .

Regular Phone Reminded
AirGreat company will regularly remind users about equipment maintenance, replacement of wearing parts, and other related matters, and surveying about the uses of product and consulting service views.

Customers visit
In addition to day-to-day repair service, AirGreat company will provide a free system maintenance services. The specific service time is determined by engineers consulting with customers. The content of regular maintenance service includes machine maintenance, performance testing and mechanical or electrical adjustments. Re-help services help user better protect and use the equipment.

Accessories Concessions and Inventory Services
The AirGreat company maintains adequate spare parts inventory in the types of user’s equipment, and provides user with the concessions supply of accessories and free technical advisory services.